User Agreement

This web page represents a legal document and is the Terms and Conditions (Agreement) for services provided by Kay and The Stiletto Files. By using our Website, you agree to fully comply with and be bound by the following Agreement each time you use our Website. 

Information outlined here is for The Stiletto Files and all materials, services and products offered by this site or by Kierra “Kay” Landrum including: information, forms, services, downloaded resources, products, workshops. 

Tarot & Oracle Readings

Services

Services provided by any member of The Stiletto Files are intended for entertainment purposes only. No guarantees are made, other than to deliver services purchased as described. By ordering any spiritual service, you accept full responsibility for any action you take following your reading or service. Must be 18 years or older to receive any services from The Stiletto Files.

Spiritual readings or services are not a substitute for medical, legal or other professional advice. If it is discovered that you require professional consultation, services will be immediately discontinued and a refund will be granted.

Coaching services from any member of The Stiletto Files are intended for educational purposes only. Services simply provide information, expansion of intellectual repertoire, and leisure.

Provider Rights & Refund Policy

The Stiletto Files reserves the right to refuse any services at their discretion. All supplemental material, ideas, logos, and content are the sole right and property of The Stiletto Files and Kierra “Kay” Landrum. Any material downloaded can not be shared for profit without the consent of the The Stiletto Files or Kierra “Kay” Landrum.

Under no circumstances will refunds be issued due to dissatisfaction of services. Appointments cancelled within 24 hours are eligible for refund. However, appointments cancelled same day will be charged half of the service fee.

Additionally refunds will not be issued due to tardiness or absence from elected sessions or services, loss of supplemental materials or technical difficulties on behalf of the participant.

Privacy

Personal information provided, including your identity, contact information, email correspondence, and services, are stored securely and will not be disclosed to any other parties.

Soul Healing Sessions

Soul healing sessions are best used for those needing additional guidance in life, redefinition of goals, stress management, feeling stuck in life, or would like to learn or enhance coping mechanism for distress.

These services are not a substitute for mental health treatment. Services are offered as a means of support and consultation only.

Services

Soul healing sessions are not therapy sessions. This service is rendered in the form of consultation and/or coaching. Kay is unable to provide clinical documentation, diagnosis, or letters of support for personal use.

If you are seeking therapeutic services that include clinical diagnosis, mental health therapy, supporting documentation, or to fulfill a requirement this is not the service for you.

These services are not a substitute for medical or mental health treatment. Services are denied to clients with a high level of need/acuity and are encouraged to seek emergency mental health services in your area instead.

Provider Rights & Refund Policy

Soul healing sessions cannot be billed through your insurance and must be paid directly by the client.

Refunds are not offered due to missing of appointment, dissatisfaction of service, or technical difficulties on behalf of the client.

Limits of Confidentiality

Kay Landrum is legally required to report any suspicion of child abuse or neglect to the relevant authorities.